Customer Support

Realtracs is not your average MLS. We are committed to giving our users the best MLS experience – that means reliable tools and topnotch customer support to get the most out of them.

Our secret weapon? Our Customer Happiness Representatives (CHRs).

Customer Support

Realtracs is not your average MLS. We are committed to giving our users the best MLS experience – that means reliable tools and topnotch customer support to get the most out of them.

Our secret weapon? Our Customer Happiness Representatives (CHRs).

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Our CHRs offer personalized support to brokers and agents, including in-person and virtual training. Every Realtracs user is paired with one of our CHRs, so there is never a question about whom to turn to for help. CHRs make office visits, provide one-on-one and group assistance, and give our users the support they need to increase performance.

Our users also have access to phone, email and chat support six days a week.

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Our CHRs offer personalized support to brokers and agents, including in-person and virtual training. Every Realtracs user is paired with one of our CHRs, so there is never a question about whom to turn to for help. CHRs make office visits, provide one-on-one and group assistance, and give our users the support they need to increase performance.

Our users also have access to phone, email and chat support six days a week.

Slide Bobbi Jo Nugent “We are not satisfied with our service unless we have made sure to go above and beyond to make our customers happy!” Slide Donna Johnson “With an ever-changing real estate market, learning how to maximize all of Realtracs’ data in the mobile environment is key. You can do so much now from your phone; let me show you how!” Slide JoAnn Henslee “Keep learning! Your industry is constantly changing, and we’re here to help.” Slide Kymberly Petty-Emrich “I never get tired of helping people with issues toward a successful outcome, not to mention helping them to discover all the gems in Realtracs!”
Slide Liz McCarthy “Teaching is my passion.
I love it, so being a Customer Happiness Representative is perfect for me. I’m so glad
I did. Best decision I’ve ever made!”

Slide Bobbi Jo Nugent “We are not satisfied with our service unless we have made sure to go above and beyond to make our customers happy!” Slide Donna Johnson “With an ever-changing real estate market, learning how to maximize all of Realtracs’ data in the mobile environment is key. You can do so much now from your phone; let me show you how!” Slide JoAnn Henslee “Keep learning! Your industry is constantly changing, and we’re here to help.” Slide Kymberly Petty-Emrich “I never get tired of helping people with issues toward a successful outcome, not to mention helping them to discover all the gems in Realtracs!”
Slide Liz McCarthy “Teaching is my passion.
I love it, so being a Customer Happiness Representative is perfect for me. I’m so glad
I did. Best decision I’ve ever made!”
Training Topics
Our CHRs love the opportunity to walk users and offices through the multitude of services Realtracs offers. Below are just some of the training topics that our CHRs can provide support with:
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General Product Training
A 30,000-foot view of everything that Realtracs has to offer
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Realtracs Map Search
An overview of choices users have when utilizing the Map Search function
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Success With Search
A deep dive into the different features of the search function, a breakdown of the different view options in results (either list, grid or map) and how to get the most out of your listing reports
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What’s New?
A walk-through of the product updates and new features our team has made to Realtracs.com
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What’s the Status?
An overview of the status options within each Realtracs system
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Compliance Refresh
A review of rules and regulations our users commonly encounter, as well as an update on rule changes from the previous year
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Mastering the CMA
A walk-through of the Realtracs in-product CMA and the bevy of options it provides, as well as the Cloud CMA product
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On-Demand Training
An on-demand overview of any Realtracs features your team is currently using
Image
General Product Training
A 30,000-foot view of everything that Realtracs has to offer
Image
Realtracs Map Search
An overview of choices users have when utilizing the Map Search function
Image
Success With Search
A deep dive into the different features of the search function, a breakdown of the different view options in results (either list, grid or map) and how to get the most out of your listing reports
Image
What’s New?
A walk-through of the product updates and new features our team has made to Realtracs.com
Image
What’s the Status?
An overview of the status options within each Realtracs system
Image
Compliance Refresh
A review of rules and regulations our users commonly encounter, as well as an update on rule changes from the previous year
Image
Mastering the CMA
A walk-through of the Realtracs in-product CMA and the bevy of options it provides, as well as the Cloud CMA product
Image
On-Demand Training
An on-demand overview of any Realtracs features your team is currently using
Training Topics
Our CHRs love the opportunity to walk users and offices through the multitude of services Realtracs offers. Below are just some of the training topics that our CHRs can provide support with:
Image
General Product Training
A 30,000-foot view of everything that Realtracs has to offer
Image
Realtracs Map Search
An overview of choices users have when utilizing the Map Search function
Image
Success With Search
A deep dive into the different features of the search function, a breakdown of the different view options in results (either list, grid or map) and how to get the most out of your listing reports
Image
What’s New?
A walk-through of the product updates and new features our team has made to Realtracs.com
Image
What’s the Status?
An overview of the status options within each Realtracs system
Image
Compliance Refresh
A review of rules and regulations our users commonly encounter, as well as an update on rule changes from the previous year
Image
Mastering the CMA
A walk-through of the Realtracs in-product CMA and the bevy of options it provides, as well as the Cloud CMA product
Image
On-Demand Training
An on-demand overview of any Realtracs features your team is currently using
Image
General Product Training
A 30,000-foot view of everything that Realtracs has to offer
Image
Realtracs Map Search
An overview of choices users have when utilizing the Map Search function
Image
Success With Search
A deep dive into the different features of the search function, a breakdown of the different view options in results (either list, grid or map) and how to get the most out of your listing reports
Image
What’s New?
A walk-through of the product updates and new features our team has made to Realtracs.com
Image
What’s the Status?
An overview of the status options within each Realtracs system
Image
Compliance Refresh
A review of rules and regulations our users commonly encounter, as well as an update on rule changes from the previous year
Image
Mastering the CMA
A walk-through of the Realtracs in-product CMA and the bevy of options it provides, as well as the Cloud CMA product
Image
On-Demand Training
An on-demand overview of any Realtracs features your team is currently using
Already a Realtracs user? Have a question or need support?
Schedule a Meeting With Your CHR
Already a Realtracs user? Have a question or need support?
Schedule a Meeting With Your CHR
  • *With a franchise or a multi-office brokerage? Great! Please indicate which location.
Training and Resources
Training Videos
Access training videos from our CHRs
Support Center
Access courses, training modules and organizational tools
Training and Resources
Training Videos
Access training videos from our CHRs
Support Center
Access courses, training modules and organizational tools
Training Videos
Access training videos from our CHRs
Support Center
Access courses, training modules and organizational tools
For 25 years, our priority has been providing our customers with reliable data, tools, support and training. We are proud of the business we’ve created.
That’s the power of realtracs®
For 25 years, our priority has been providing our customers with reliable data, tools, support and training. We are proud of the business we’ve created.
That’s the power of realtracs®
For 25 years, our priority has been providing our customers with reliable data, tools, support and training. We are proud of the business we’ve created.
That’s the power of realtracs®