Customer Support
Realtracs is not your average MLS. We are committed to giving our users the best MLS experience – that means reliable tools and topnotch customer support to get the most out of them.
Our secret weapon? Our Customer Happiness Representatives (CHRs).
Customer Support
Realtracs is not your average MLS. We are committed to giving our users the best MLS experience – that means reliable tools and topnotch customer support to get the most out of them.
Our secret weapon? Our Customer Happiness Representatives (CHRs).
Our CHRs offer personalized support to brokers and agents, including in-person and virtual training. Every Realtracs user is paired with one of our CHRs, so there is never a question about whom to turn to for help. CHRs make office visits, provide one-on-one and group assistance, and give our users the support they need to increase performance.
Our users also have access to phone, email and chat support six days a week.
Our CHRs offer personalized support to brokers and agents, including in-person and virtual training. Every Realtracs user is paired with one of our CHRs, so there is never a question about whom to turn to for help. CHRs make office visits, provide one-on-one and group assistance, and give our users the support they need to increase performance.
Our users also have access to phone, email and chat support six days a week.
I love it, so being a Customer Happiness Representative is perfect for me. I’m so glad I did. Best decision I’ve ever made!”
I love it, so being a Customer Happiness Representative is perfect for me. I’m so glad I did. Best decision I’ve ever made!”
Training Topics
Our CHRs love the opportunity to walk users and offices through the multitude of services Realtracs offers. Below are just some of the training topics that our CHRs can provide support with:
General Product Training
A 30,000-foot view of everything that Realtracs has to offer
Realtracs Map Search
An overview of choices users have when utilizing the Map Search function
Success With Search
A deep dive into the different features of the search function, a breakdown of the different view options in results (either list, grid or map) and how to get the most out of your listing reports
What’s New?
A walk-through of the product updates and new features our team has made to Realtracs.com
What’s the Status?
An overview of the status options within each Realtracs system
Compliance Refresh
A review of rules and regulations our users commonly encounter, as well as an update on rule changes from the previous year
Mastering the CMA
A walk-through of the Realtracs in-product CMA and the bevy of options it provides, as well as the Cloud CMA product
On-Demand Training
An on-demand overview of any Realtracs features your team is currently using
General Product Training
A 30,000-foot view of everything that Realtracs has to offer
Realtracs Map Search
An overview of choices users have when utilizing the Map Search function
Success With Search
A deep dive into the different features of the search function, a breakdown of the different view options in results (either list, grid or map) and how to get the most out of your listing reports
What’s New?
A walk-through of the product updates and new features our team has made to Realtracs.com
What’s the Status?
An overview of the status options within each Realtracs system
Compliance Refresh
A review of rules and regulations our users commonly encounter, as well as an update on rule changes from the previous year
Mastering the CMA
A walk-through of the Realtracs in-product CMA and the bevy of options it provides, as well as the Cloud CMA product
On-Demand Training
An on-demand overview of any Realtracs features your team is currently using
Training Topics
Our CHRs love the opportunity to walk users and offices through the multitude of services Realtracs offers. Below are just some of the training topics that our CHRs can provide support with:
General Product Training
A 30,000-foot view of everything that Realtracs has to offer
Realtracs Map Search
An overview of choices users have when utilizing the Map Search function
Success With Search
A deep dive into the different features of the search function, a breakdown of the different view options in results (either list, grid or map) and how to get the most out of your listing reports
What’s New?
A walk-through of the product updates and new features our team has made to Realtracs.com
What’s the Status?
An overview of the status options within each Realtracs system
Compliance Refresh
A review of rules and regulations our users commonly encounter, as well as an update on rule changes from the previous year
Mastering the CMA
A walk-through of the Realtracs in-product CMA and the bevy of options it provides, as well as the Cloud CMA product
On-Demand Training
An on-demand overview of any Realtracs features your team is currently using
General Product Training
A 30,000-foot view of everything that Realtracs has to offer
Realtracs Map Search
An overview of choices users have when utilizing the Map Search function
Success With Search
A deep dive into the different features of the search function, a breakdown of the different view options in results (either list, grid or map) and how to get the most out of your listing reports
What’s New?
A walk-through of the product updates and new features our team has made to Realtracs.com
What’s the Status?
An overview of the status options within each Realtracs system
Compliance Refresh
A review of rules and regulations our users commonly encounter, as well as an update on rule changes from the previous year
Mastering the CMA
A walk-through of the Realtracs in-product CMA and the bevy of options it provides, as well as the Cloud CMA product
On-Demand Training
An on-demand overview of any Realtracs features your team is currently using
Already a Realtracs user? Have a question or need support?
Schedule a Meeting With Your CHR
Already a Realtracs user? Have a question or need support?
Schedule a Meeting With Your CHR
Training and Resources
Training Videos
Access training videos from our CHRs
Support Center
Access courses, training modules and organizational tools
Training and Resources
Training Videos
Access training videos from our CHRs
Support Center
Access courses, training modules and organizational tools
Training Videos
Access training videos from our CHRs
Support Center
Access courses, training modules and organizational tools
For 25 years, our priority has been providing our customers with reliable data, tools, support and training. We are proud of the business we’ve created.
That’s the power of realtracs®
For 25 years, our priority has been providing our customers with reliable data, tools, support and training. We are proud of the business we’ve created.
That’s the power of realtracs®
For 25 years, our priority has been providing our customers with reliable data, tools, support and training. We are proud of the business we’ve created.
That’s the power of realtracs®