Realtracs, the largest MLS in Tennessee, has reorganized its leadership team and has announced Julie Davis as the company’s first chief relationship officer. In addition, the MLS has promoted Mark T. Hill to chief operating officer and Casey Phillips to customer support director.
“At Realtracs, we believe in cultivating our leadership from within our organization,” said President and CEO Stuart White. “Julie, Mark and Casey are exemplary leaders who are key to our providing the best possible product and service for our users.”
In her new role as chief relationship officer, Davis oversees the Realtracs customer service team, which provides in-person, virtual, and phone support and training to Realtracs’ 20,000-plus users across more than 1,550 real estate offices in Tennessee, Alabama and Kentucky. In addition, she handles special projects, association relationships, sponsorships, training and communications. She previously served as Realtracs’ chief operating officer and was the communications director for the Greater Nashville REALTORS.
Hill began his career with Realtracs 12 years ago and most recently served as the vice president of Communications. As COO, his primary roles are in business operations, development and compliance, data licensing, and strategic planning. Hill recently led Realtracs and its customers through the implementation of the Clear Cooperation Policy, a new landmark policy required by the National Association of REALTORS to reinforce cooperation among competing brokers.
Phillips has been promoted from customer support manager to customer support director. He leads the team in testing new features, responding to client questions, helping with in-house desktop support, and assisting users in navigating and operating various Realtracs features and tools. Phillips also leads the support team in helping users troubleshoot issues and answer any questions they have about the technology.